After all of this talk about making our goods in house and keeping a close eye on quality, there are definitely some people out there wondering if our claim is true. As with any purchase, your quality concerns are justified. That's why we offer a LIFETIME GUARANTEE on all of our products. And while every situation may differ, we promise that we'll take care of you. Sometimes this might mean you get a brand new, fresh product. Other times, we might simply replace some stitching or swap out some fabric. And of course if it comes down to it, full refunds are not out of the question. No matter what the situation ends up being, rest assured we'll do everything we can to keep a smile on your face!